General principle
Cancellation terms vary by trip type and by the service providers involved. The terms for your trip are shown on its page and in your booking confirmation.
Cancellation by the customer
- Cancellation requests must be sent in writing quoting the booking reference
- The notice period is counted from the time we receive the request
- Non-refundable charges imposed by providers (such as hotels, flight tickets and balloon flights) may be deducted
Cancellation by us or due to weather
If a trip is cancelled by us, by the authorities or due to weather, we offer an alternative date or refund the amount paid for that trip.
No-show
Not showing up at the pick-up time without prior notice may mean no refund is due.
How refunds are made
Refunds are made to the original payment method where possible, within a timeframe confirmed to you when the request is approved.
> Note for the administrator: set the actual notice periods and percentages here (e.g. 48 hours / 24 hours) once commercially and legally approved.